Welcome to our Support Center
Why is my track and trace inactive?
The delivery time depends on the type of product and in some cases, where it’s delivered.
It can take a few days before your tracking link is active.
If your item is shipped in multiple parcels, you’ll receive an individual tracking link per parcel.
For immediate assistance, we strongly recommend that you contact us via Chat. One of our agents will reply immediately. Also you can use Chat options in footer (Whatsapp, Messenger, Skype) to contact us.
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